Cloud Nine Blue Eclipse PT

Delivery Times

Estimated Delivery Times

• 
  In-stock items: Delivery may take 1–3 business days after purchase.
  
• 
  Out-of-stock items: Delivery may take 3–7 business days after purchase.
  

Delivery times may vary depending on availability and location.

For more specific delivery estimates, please contact us:

Email: greatbeds2013@gmail.com

Phone: 011 768 4487 / 081 526 7605

Or visit the Contact Page in our website menu.

Returns & Refunds

All unopened products may be returned within 7 days of purchase by contacting us via email or phone.

Contact us:

Email: greatbeds2013@gmail.com

Phone: 011 768 4487 / 081 526 7605

Or visit the Contact Page in the website menu.

If the return is approved and the product is received in its original, unopened condition, a refund will be issued.

Please note:

• 
  The customer may be responsible for delivery and collection costs related to the return.
  

Non-Returnable Items

• 
  Opened products cannot be returned.
  
• 
  Products delivered more than 7 days ago are not eligible for returns or refunds.
  
• 
  After this period, the product becomes the responsibility of the invoice holder.
  

Warranty Claims

If poor workmanship or a defective product is suspected, a warranty claim may be submitted.

To submit a warranty claim, please contact us:

Email: greatbeds2013@gmail.com

Phone: 011 768 4487 / 081 526 7605

Or visit the Contact Page in the website menu.

Please note:

In the event of a warranty claim, the product may need to be returned to the manufacturer for inspection and assessment before a decision is made.

• Use a protector: Always use a mattress/pillow protector to guard against spills, stains and wear.
• Regular maintenance: Twist and turn your mattress regularly and vacuum it to promote airflow and keep the product hygienic.
• Cleaning stains: For accidental spills or soiling, do not use harsh cleaners, bleach, solvents or abrasive chemicals that could damage materials or finishes. Spot-clean gently with mild soap and water.
• Dry completely: If the mattress or pillow becomes wet, allow it to dry completely before replacing the protector or putting the mattress back on its base.
• Its not advised to get base wet.